FAQ

🧵 Frequently Asked Questions

📦 About the products

  • What do I receive after purchase? You will instantly receive a PDF file with the complete cross-stitch pattern. No physical item will be shipped.
  • What does the PDF include? Each pattern includes: 
    - Color symbol Chart
    - Black and White symbol Chart
    - DMC thread list
  • What skill level do I need? Most patterns are suitable for beginner to intermediate stitchers.
  • Is it compatible with Pattern Keeper? Yes! All our PDF patterns are suitable for use with the Pattern Keeper app, so you can stitch along digitally on your tablet or phone.

⬇️ Downloads

  • How do I download my pattern? After payment you will receive an email with a download link. You can also access it anytime from your account under "Orders".
  • What format is the file? All patterns are delivered as PDF files, compatible with any device — phone, tablet, or computer.
  • Can I print it? Yes! You can print it at home or at a print shop.

🔒 License & use

All digital patterns sold by PixelDream Stitches are for personal use only. By purchasing you agree to the following terms:

✅ You MAY:

  • Stitch the pattern for personal enjoyment
  • Share photos of your finished piece giving credit to PixelDream Stitches
  • Make the finished stitched item for personal gifts (non-commercial)

❌ You MAY NOT:

  • Resell, redistribute, or share the PDF file
  • Claim the design as your own
  • Use the pattern for commercial production or mass manufacturing
  • Upload the file to any platform or sharing site


💌 Other questions

I have a problem with my download. What do I do? Contact us at hello@pixeldreamstitches.com and we'll sort it out as soon as possible! 🌸